FAQ

Guarantee

What is your guarantee?

We like to keep things simple. If you are not 100% satisfied with your styling paste order, for whatever reason, let us know and we'll make it right. Please email us at orders@thebestpaste.com within our 14-day cancellation period and we will arrange a satisfactory solution. Products purchased at a retailer should be returned to the retailer where they were purchased.

THE BEST PASTE.TM reserves the right to deny returns, exchanges or other if we suspect foul play.

 

Subscriptions

Do you offer a subscription plan?

Our products are specifically designed to be enjoyed every day and you should be rewarded for it. We offer a highly versatile Subscription plan. There is no minimum purchase obligation. Please contact us at orders@thebestpaste.com.

THE BEST PASTE.TM Subscription plan is an effortless way for you to never worry about running out of your favorite grooming products. Just tell us which items you want to deliver to you and how often (30-, 60-, 90-days), and we’ll take care of it. You won’t have to place an order for your favorite products every time you run out. You always have complete control over your deliveries and will receive pre-shipment emails before each order is shipped. You can change your choice of products, delivery frequency and quantity in the My Account section of THE BEST PASTE.TM site or cancel at any time. Changes to orders can be made anytime within 48 hours of the scheduled order shipment date.

Payments and Promotions

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal, shopPay, GPay, FACEBOOKPay. All transactions are in U.S. Dollars.

How can I apply my discount coupon?

You can type your discount code into the "Discount code" box on the checkout page. The discount will be deducted from your purchase value prior to your confirmation of payment. You can apply for only one discount coupon per order.

Ordering, shipping, and delivery

Where do you ship?

Currently THE BEST PASTE.TM ships anywhere in the contiguous United States. Shipping costs will be calculated at the order summary page.

While we would love to ship to most regions worldwide, we currently have some limitations. Please contact us at orders@thebestpaste.com to confirm we can deliver to your geographic location if you are located outside the contiguous United States.

How much is shipping?

Shipping Rate and Policies

THE BEST PASTE.TM ships to the contiguous United States (U.S.), Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Shipping to International and undesignated addresses is subject to change without notice. 

FREE Shipping Promotions

Orders qualifying for FREE or discounted shipping promotions are shipped using our Standard service only. FREE or discounted shipping promotions is available in the contiguous U.S. states only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages. THE BEST PASTE.TM reserves the right to end or modify this promo at any time.

Shipping Methods, Costs, and Delivery Times

Shipping Method Shipping and Handling Cost* Estimated Delivery Time**

Standard: More than $50.00

Standard Rate Estimated Delivery Date: Within 3 to 5 business days
Standard: Less than $50.00 Standard Rate Estimated Delivery Date: Within 3 to 5 business days
2 Day Express N/A Estimated Delivery Date: Within 2 business days
Next Day N/A Estimated Delivery Date: Overnight

*All shipping charges include handling, order processing, item selection, packaging, and transportation of items.

**Total delivery time includes processing and carrier transit time. Delivery dates are estimates and do not include processing and carrier delays. Business days do not include Saturdays, Sundays, or holidays.

Standard

Our Standard Shipping combines the capabilities of multiple carriers to deliver packages more efficiently.

This allows packages to arrive on Saturday as well as any other business day. Tracking is available through our website or your confirmation or shipment emails and will indicate the estimated delivery date.

This shipping method is available for shipments to the contiguous U.S. states, Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Shipping outside the contiguous U.S. states may experience longer transit times.

Expedited and Premium

If available, this shipping method is available for shipments to contiguous U.S. states, Alaska, and Hawaii addresses only.

Processing Time

Orders are typically processed for shipment in 1 to 2 business days.

Shipping Restrictions

Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.

International Shipping Policy

Our international shipping combines the capabilities of multiple carriers to deliver packages more efficiently. The cost of shipping international orders will be calculated at checkout. FREE or discounted shipping promotions do not apply to international orders shipped outside the contiguous U.S. states, Alaska, Hawaii, U.S. Territories. The cost of shipping international orders, exchanges, and returns is the responsibility of the customer. Please note that any assessed duties or local taxes are not included in this rate and are the responsibility of the receiver.

How long does it take to ship my order?

We begin processing your order as soon as it is received. Once your order has been shipped, it's in the hands of the USPS and will usually arrive in three to six business days. Expedited shipping is available in the contiguous United States at an additional cost.

Shipping times and delivery dates for orders outside of the contiguous United States varies depending on location.

Please contact us at orders@thebestpaste.com if your order hasn’t been delivered according to the expected timescales, and we will check your order status ASAP.

Can I place an order without creating an account?

Yes, and you'll receive the same loving care as a Subscriber. You will place an order as a guest with no obligation to create an account. Any orders placed as a guest require you to manually enter your address and payment information -- exhausting -- and will not be saved for future reference. Additionally, you cannot check your order history or have your shopping basket items saved for next time.

To speed up future orders you can create an account. You can also become a Subscriber, which allows you to securely save your shipping address details and payment information. Creating an account is quick and easy. GO to the Login page and follow the on-screen instructions.

The product I want is out of stock, what can I do?

We’re sorry the item you want is not in stock, we are working on getting it ready for you as soon as we can. You are still able to place an order on the product(s) you want. We will process the delivery once the item is back in stock in the order it was received. We will continue to be transparent with you on the expected ship date.

Where is my order confirmation?

 This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please contact us at orders@thebestpaste.com. Please check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been diverted there.

Can I track my order?

We provide updates at every stage of your order, from the moment you place it, through shipping, and delivery. In your delivery confirmation emails, you’ll receive a tracking reference that you can use to check the progress of your order online. Rest assured, your paste is on the way.

If you are a treasured Subscriber, you can always log into your account to check your order status at any time.

Why hasn't my order arrived?

First, and foremost, we are sorry. You should receive an order confirmation and USPS tracking number within 48 hours of placing the order. If that does not happen, please contact us at orders@thebestpaste.com and we will resolve the problem.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is cancelled because of a problem with our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

Orders are processed as quickly as possible, and therefore may not be able to be changed. Please email us at orders@thebestpaste.com and we will do our best to process your request although we cannot guarantee we can cancel all requests in time. If your order has already been shipped, we offer full refunds within 30 days of receipt if you still wish to return your product after receiving.

Can I change my order?

If you're a Subscriber, you can edit all future orders at any time in your account.

Sadly, if you placed a one-time order, we’re unable to modify your order once we’ve started processing it. If you need to change your order, order a greater quantity, or an additional product, please contact us at orders@thebestpaste.com and we'll do what we can to help.

Do you ship to P.O. boxes?

Yes, we do.

Do you ship to APO and FPO addresses?

Yes sir...yes ma'am! To express our appreciation for your service to our country, we provide members of the armed services a discount coupon for all styling products. Please contact us at orders@thebestpaste.com for the latest discount code.

Returns

What is your return policy?

We like to keep things simple. If you are not 100% satisfied with your styling paste order, for whatever reason, let us know and we'll make it right. Please email us at orders.com within our 14-day cancellation period and we will arrange a satisfactory solution. Products purchased at a retailer should be returned to the retailer where they were purchased.

THE BEST PASTE.TM reserves the right to deny returns, exchanges or other if we suspect foul play.

 

What do I do if I lose my return e-receipt?

We send e-receipts by email. If you can’t find this email, please contact us at orders@thebestpaste.com for it to be resent.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged, or faulty, please take photos of the product in question and email us at orders.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, please refer to our return policy.

Products

What hair types are THE BEST PASTE. products suitable for?

The current line-up of THE BEST PASTE.TM products are suitable for all hair types. Feel free to use the entire line-up of products regardless of your hair's type, texture, thickness, density, length, width, or porosity. Due to everyone’s own hair health, please consult a dermatologist if you have any specific questions regarding your unique hair concerns.

Where is THE BEST PASTE. products manufactured?

All products are hand crafted in the USA. Mixed, mashed, stirred, poured, and packaged with love in Jacksonville, Florida.

What is the meaning of Small Batch?

Just as the name suggests, small batch production refers to the process of producing smaller amounts of products at one time, rather than sacrificing quality to scale up for a potentially larger single-run production. We believe small batch production preserves the quality and authenticity of our formulas. Our artisanal techniques result in the finest quality styling products.

Do your products contain parabens, petroleum, alcohol, sulphates, or PVP?

Absolutely not! Not only are these additives harmful to the environment, but they are also not necessary to achieve the highest quality formulas. 

Are your products tested on animals?

Never! We would never harm animals for the benefit of our products.

Do your products have an expiration date?

Two years after the manufacturing date listed.

Why did you name your product THE BEST PASTE.?

Because it is the BEST. We have no doubt that it is the best styling product on the market. We refer to the product line as PASTE, because we want to shake the ambiguity the industry has created in its labeling of products. We strive to eliminate the uncertainty of the meaning of clay, gel, mud, pomade, wax, paste and more. What the customer wants to know is simple... what is the shine level and what is the hold. 

Useful Information

Where can I purchase THE BEST PASTE. products?

At this time, THE BEST PASTE.TM is available exclusively at thebestpaste.com and select barbershops and hair salons. THE BEST PASTE.TM cannot guarantee the quality or authenticity of products purchased from third-party sellers; we cannot offer returns on products purchased outside of thebestpaste.com.

Can I schedule a consultation, or cut & style appointment with Kristan Serafino?

Of course! Kristan is glad to schedule a consultation, an appointment to cut & style your hair, or even a virtual appointment via Zoom. You can request to have Kristan reach out to you at hello@thebestpaste.com. There's no telling where Kristan may be in this world at any given time, but she will reply to all requests and inquiries.

How can I become a Wholesaler of THE BEST PASTE.?

All you need to do is complete the Wholesale Application Form. Please click on this link to receive a form and acknowledge the Terms & Conditions. We will contact you within five business days with further instructions. Thank you very much for considering to be a partner with THE BEST PASTE.TM

How do I contact the support team?

You can contact the Support Team at hello@thebestpaste.com. Before contacting the Support Team, we recommend you review the FAQ section of thebestpaste.com or submit a question using our Chat tool located at the bottom right corner of the thebestpaste.com.

Do you offer a referral program?

Yes, we believe there is no better way to spread the word about THE BEST PASTE.TM than from a friendly referral. You can find out how to benefit from a referral program by going to The Best Perks located at the bottom left-hand corner of thebestpaste.com.

Do you have a loyalty program?

We do! You can receive valuable points to apply toward products and discounts based on the value of THE BEST PASTE.TM products you purchase. You can find out how to benefit from a loyalty program by going to The Best Perks located at the bottom left-hand corner of thebestpaste.com. We also will occasionally surprise our loyalty members with special discounts and rewards.

What if I have a question that isn't answered on your FAQ's?

We may not have listed every possible question you want to ask. Therefore, write us at hello@thebestpaste.com, or submit a question using our Chat tool located at the bottom right corner of the thebestpaste.com and we will gladly provide answers.